Is one-day bathing available?
We do not offer one-day bathing services.
Is it a hot spring?
The public bath is a hot spring.
Is there an open-air bath?
There is no open-air bath.
Is the bath in your room a hot spring?
It is not a hot spring. It is natural groundwater boiled water.
Can children stay at the hotel?
Children of elementary school age and older may stay only in the detached guest rooms.
Preschool children are not allowed to stay.
Can I have room service?
Both dinner and breakfast will be served in the dining room.
Can you prepare cakes and bouquets for anniversaries and birthdays?
Cakes and bouquets can be arranged.
Cake:3,300 yen/fresh cream (12 cm)
Please make a reservation at least one week prior to your stay using the Contact Us Form.
Alternatively, you can make an optional reservation together with a reservation on our website.
What time can I have breakfast?
We’ll serve your breakfast at 8:00 / 8:30 / 9:00.
What time is check-in?
Check-in time is between 15:00 and 17:00.
Can I arrive before check-in time?
If you arrive early, you can wait in the lobby until check-in time.
You can wait in the lobby until check-in time.
We can also store your luggage for you if you are going out.
What time is check-out?
Check-out time is 11:00 am.
I am going by car. What is the snow like in winter?
In winter, studless tires are required due to the possibility of snow accumulation and icy conditions.
We recommend that you use the transportation service from Takayama Station or Takayama Station.
Do you provide transportation?
Takayama Station 〈West Exit of Takayama Station (Hakusan Exit)〉 ⇔ WANOSATO will provide transportation.
Departure from Takayama Station 14:20 / 15:20 / 16:20
Departure from WANOSATO 9:00 / 10:00 / 11:00
If you would like us to pick you up at JR Takayama Station, please let us know the time of your pick-up, as reservations are required at least 7 days in advance. Please let us know your pick-up time.
A staff member will be waiting for you outside the station ticket gate, holding up a "WANOSATO" tag.
When will cancellation fees apply?
10 to 3 days prior to check-in: 20% of the room charge
2 days before: 30% of the room charge
1 day before: 50% of the room charge
On the day of arrival: 100% of the room charge
No-show or no notice: 100% of the room charge